Maintenance & support...  

EXTENDED WARRANTY AND MAINTENANCE SUPPORT

The equipment comes with the statutory 12 month return to manufacturer warranty for repair/replacement. The statutory warranty does not cover on-site loan equipment and engineer visits to collect/replace in the meantime.  We provide this and other benefits as part of our extended warranty maintenance support package as shown below;

- Replacement parts for all faulty equipment covered by maintenance contract
- Engineer visit and time on site within response times according to contract level
- Telephone support
- Free remote programming changes - requires either ISDN lines or VPN access to on-site admin PC
- Installation of phone system software upgrades
 

OPTIONS FOR COVER

We offer a full range of maintenance and support contracts with guaranteed response times from standard Mon-Fri 9-5 up to 365 day round the clock cover.  All the telephone systems we provide have secure remote programming and diagnostic capabilities as standard along with the capability to setup alarm thresholds for various system performance aspects. These alarm reports can be emailed to you/us in the event of a problem.

LIAISON WITH BT & OTHER LINE/CIRCUIT PROVIDERS

We will liaise with your chosen line provider in the event of any line faults.

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