Current service updates

HVS Hosted - 01/05/20 BLF update (busy lamp field showing extension status in the display)

 

12:00 See the latest BT update below:

 

"We continue to see no further issues with our SBC. Our technical team plan to restore the BLF feature tonight, all devices impacted in the below list will resume normal service.

 

For clarity the only devices impacted by the loss of BLF are Yealink T23, T40, T41 & T46.

 

We will provide our next update by 10AM Monday in order to confirm the BLF feature is available. We’re really sorry for the inconvenience this has caused you."

HVS Hosted - 30/04/20 BLF update (busy lamp field showing extension status in the display)

14:30 See the latest update below from BT regarding the BLF feature:

 

"We continue to see no further issues with our SBC. Our technical team continue to review yesterday’s failure with the vendor and as yet no decision has been made to reinstate BLF, but we are expecting a decision later this afternoon. We will update you accordingly. For clarity the only devices impacted by the loss of BLF are Yealink T23, T40, T41 & T46. Our technical team continue to closely monitor service."

 

Further updates to follow.

09:20 BT has taken the decision to hold back the release of BLF functionality until further notice to ensure they feel the SBC's are stable and we don’t get another recurrence of yesterday’s situation.

 

We will continue to monitor the situation and provide updates once they become available

HVS Hosted - 29/04/20 There are major issues this morning on the HVS hosted platform.

11:55 See below the latest update from BT who have confirmed this should now be resolved:

 

"Our technical team have now restored service on our SBC and you should have seen services recover. In order to restore service we have disabled the BLF feature, this will be re-enabled tonight. Our technical team will continue to closely monitor service."

 

Further updates to follow if anything changes or to confirm the BLF feature is working again as of tomorrow.  Please re-power handsets and re-login with apps.

11:47 We are seeing early signs that service is restoring after failing over to a secondary SBC. If any affected customers could sign out of the Office UC application and login again to retest. Awaiting confirmation from BT.

10:10 See below the latest from BT regarding the ongoing platform issues:

 

"We are currently experiencing an issue with one of our SBC’s. This is impacting the Office UC application and some handsets.

 

We recognise in the current environment how important the Office UC application is to you and your customers and are treating this with the utmost urgency."

 

Apologies for any inconvenience this is causing but please be assured this is being investigated as the highest priority.

We will update as we hear more.

Please email support@adeptcom.net if you would like calls forwarded to mobiles in the meantime.

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