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© Adept Communications Ltd - est. 2004 - Link House 140 The Broadway Tolworth Surrey KT6 7HT - 0208 339 8888

Current service updates

HVS Hosted - 28/01/20

0935 BT advise that some people are still experiencing issues this morning - though apparently not to the extent yesterday, the issue is still being worked on.

HVS Hosted - 27/01/20

We are currently receiving reports of issues with platform features such as BLF, Call waiting and Call transfers. These are currently under investigation by BT.

 

Further information to follow

 

14:45 We are now getting reports that these issues are also affecting device registrations intermittently. Investigations are still ongoing further updates to follow 

 

15:38 BT have identified the issue, apparently, traffic is moving from Primary to Secondary servers and during this sync is lost, BT are on a Tech Bridge with Cisco to establish root cause

16:38 BT update that bouncing traffic between application servers remains a problem and the cause of the issues customers are facing. They are actively engaged on a technical bridge with the platform manufacturer (Cisco) however no workaround has been identified at this stage further updates to follow

20:20 BT report that service is re-instated and they are continuing to monitor.  If you are still experiencing issues please re-power the affected handsets and report if the issue persists after the reboot.