Current service updates
HVS Hosted - 28/01/20
0935 BT advise that some people are still experiencing issues this morning - though apparently not to the extent yesterday, the issue is still being worked on.
HVS Hosted - 27/01/20
We are currently receiving reports of issues with platform features such as BLF, Call waiting and Call transfers. These are currently under investigation by BT.
Further information to follow
14:45 We are now getting reports that these issues are also affecting device registrations intermittently. Investigations are still ongoing further updates to follow
15:38 BT have identified the issue, apparently, traffic is moving from Primary to Secondary servers and during this sync is lost, BT are on a Tech Bridge with Cisco to establish root cause
16:38 BT update that bouncing traffic between application servers remains a problem and the cause of the issues customers are facing. They are actively engaged on a technical bridge with the platform manufacturer (Cisco) however no workaround has been identified at this stage further updates to follow
20:20 BT report that service is re-instated and they are continuing to monitor. If you are still experiencing issues please re-power the affected handsets and report if the issue persists after the reboot.