Privacy policy

HVS SIP fair use policy

HVS Hosted Seats – each user includes 5000 minutes per month to UK local/ national and 2000 to mobile numbers as defined below – minutes shared amongst all users – unused do not rollover to following month

Calls are included to UK 01/02 and 03 numbers and UK Mobile Networks (FM1, FM3, FM4, FM5 and FM6).

Our inclusive FREE Calls Offer is subject to a Fair Use Policy (FUP). The combined number of minutes to UK 01/02 and UK Mobile Destinations (FM1, FM3, FM4, FM5 and FM6) is 5,000 minutes in each calendar month per seat, 03 minutes must not exceed 15% of the total minutes used for that seat and the duration of each call must not exceed 60 minutes.  Adept reserves the right to charge for the total duration of any call type above, with a duration in excess of 60 minutes. Minutes are aggregate across the combined seats on a customer’s site. For example: if a customer’s site has 10 seats the combined number of minutes is 50,000 for the site. The 03 allowance applies on a per seat basis.

The HVS Hosted service is provided on the basis that service is to be used by clients and their employees and will not be used by automated and non-human operators. Adept reserve the right to suspend the service without prior notice and/or remove this offer and charge retrospectively for ALL call usage should the terms of the FUP be broken or if we suspect the service is being used to generate AIT (artificially inflated traffic), or if the service is suspected to be used for the involvement in fraud, illegal activity, terrorism and arbitrage.

Should a seat/site exceed the usage limits defined in the FUP, the client will be notified and be given the opportunity to rectify the usage within the FUP limits. Should any seat or site exceed the FUP in a future month, the FREE calls offer will be suspended and ALL USAGE for the customer site will be rated at the call tariff assigned to the customer for future whole months until the usage fails within the FUP.  Adept reserves the right to review the Inclusive calls offer at any time giving 30 days’ notice of any change to the customer.

HVS Hosted SIP Channels - each line/trunk includes 5000 minutes to UK local/ national and 2000 to mobile numbers as defined below – minutes shared amongst all lines/trunks – unused do not rollover to following month.

Calls are included to UK 01/02 and 03 numbers and UK Mobile Networks - O2 (FM1), T-Mobile (FM3), Orange (FM4), Vodafone (FM5) & Hutchinson G3 (FM6).

Our inclusive FREE Calls Offer is subject to a Fair Use Policy (FUP). The combined number of minutes to UK 01/02 destinations is 5,000 minutes in each calendar month per chargeable channel, 03 minutes must not exceed 15% of the total minutes used for that channel and 2000 UK Mobile Destinations (FM1, FM3, FM4, FM5 and FM6) per chargeable channel. The duration of each call must not exceed 60 minutes. Adept reserve the right to charge for the total duration of any call type above, with a duration in excess of 60 minutes.  Minutes are aggregate across the combined chargeable channels against each company. Example: if a Company has 10 chargeable channels the combined number of minutes is 50,000 across the company for UK 01,02 destinations and 20,000 FM1, FM3, FM4, FM5 and FM6 minutes. The 03 allowance applies per chargeable Channel.

The HVS Hosted SIP service is provided on the basis that service is to be used by clients and their employees and will not be used by automated and non-human operators. Adept reserve the right to suspend the service without prior notice and/or remove this offer and charge retrospectively for ALL call usage should the terms of the FUP be broken or if we suspect the service is being used to generate AIT (artificially inflated traffic), or if the service is suspected to be used for the involvement in fraud, illegal activity, terrorism and arbitrage.

Should a channel exceed the usage limits defined in the FUP, the customer or reseller will be notified and be given the opportunity to rectify the usage within the FUP limits. Should any seat or site exceed the FUP in a future month, the FREE calls offer will be suspended and ALL USAGE for the customer site will be rated at the call tariff assigned to the customer for future whole months until the usage fails within the FUP.  Adept reserves the right to review the Inclusive calls offer at any time giving 30 days’ notice of any change to the customer.